Terms & Conditions

Informed Consents

Wellbeing History

Upon booking the initial appointment, you will receive an appointment confirmation via email.

This email provides a link to the WELLBEING HISTORY FORM which is requested to be completed and emailed to hi@happyinside.com.au no later than 24 hours prior to your initial appointment. This provides critical preparation time for the practitioner and ensures your appointment time is utilised efficiently.

If you have not returned your completed Wellbeing History prior to your consultation time, the consultation will not commence and it will be requested that you utilise your consultation time to complete and return the Wellbeing Form, or the consultation will be forfeited until the completed Wellbeing Form has been received. 

Initial Consultation

During your initial consultation the practitioner will gather further information from you regarding your history and current circumstances. The practitioner will provide education on their style of psychotherapy and together, begin attending to your concerns.


All consultations are 60 mins. Please ensure you put this time aside and arrive promptly for your consultation. You will receive an email confirmation for each booked appointment and a reminder email 72 hours prior to your appointment time, and a pre-payment reminder 2 hours prior to your appointment time.

Happy Inside Program

If you are booking for the Happy Inside Gut Focused Therapy Program, it is recommended you book the required 6 consultations upfront or ahead of time to secure the most suitable times for you as availability cannot be guaranteed.

Cancellations, Reschedules and Missed Appointments

When you book an appointment, this time is held for you.

48 hours notice is to be provided when cancelling or rescheduling appointments. This allows other clients the opportunity to fill your appointment time. 

If you have booked online, you can use reschedule or cancel through your email confirmation so long as it is outside the 48 hours notice. You can also cancel or reschedule via phone, text or email.

If the required notice is not provided, a cancellation fee of 100% of your appointment cost will be charged. Payment will be requested on the day your appointment was scheduled, and no further appointments will proceed until the cancellation fee has been paid.

If payment is not voluntarily made within 24 hours, payment will be deducted from the on file credit card via Stripe. 


Fees for consultations and cancellations inside the 48 hours notice are $190AUD.


All payments are made using the secure payment platform, Stripe. All credit and debit cards can be used with Stripe. https://stripe.com/au/privacy

The online booking system will integrate a payment link into your appointment. It will provide you with an option to “Pay Now” or “Pay Later”. Please select “PAY LATER” so you can pay on the day of your appointment.

The payment link is included in your reminder emails. Please use this link to make payment on the day of your consultation. Your credit card will remain on file in the Stripe payment platform. 

A receipt will automatically be emailed to you upon payment. 

Timezones for Online Consultations

All appointments are made and will transpire using the Australian Eastern Time Zone (UTC +10:00). If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). http://www.timeanddate.com/ Failure to ensure an accurate time zone conversion which results in a missed appointment will incur a cancellation fee.

Preparation for Online Consultations

A quiet, private, uninterrupted space is required for your appointment. 


Online consultations are undertaken via video link using Zoom. Zoom does not require any set up on your behalf and can be accessed via the link in your appointment confirmation emails. If you do not wish to use Zoom and would like to request Skype, please pre-arrange this no later than 24 hours prior to your appointment. 

It is your responsibility to:

>ensure you have working video and audio technology on your device
>set up technology and ensure all appliances are charged and in working order
>set up the applications required on your phone, computer or device to complete the consultation
>ensure you have a reliable and sufficient internet or phone connection or reception
>ensure any other technology related requirements (hardware or software) are available and in working order prior to the appointment
>set up a space that is quiet and away from interruptions and disruptions.
>if possible, create a comfortable space that fully supports your body to rest back in relaxation 

Recordings and Content

All recordings and content via the Happy Inside iPhone app and website, and all recordings provided to you by the practitioner are the copyright property of Happy Inside. Copying or distribution of recordings and content is prohibited under The Australian Copyright Act.


Happy Inside does not diagnose or prescribe for any condition, and counselling, psychotherapy and clinical hypnotherapy are not a replacement for medical treatment, psychiatric or emergency services. Results vary and guarantees on results cannot be made. If you have any concerns or questions about your health, you should always consult with a GP, physician or registered health care professional. 


Confidentiality regarding sessions will be honoured between the practitioner and the client.

Exceptions to Confidentiality

The practitioner may communicate with the practitioner who referred you. 

If the client communicates to the practitioner either during the consultation, via phone, email or text that there is an imminent threat to their own or another persons life, the practitioner is mandated to notify the relevant organisations and authorities.

If a minor advises they have been physically or sexually abused, or if possible abuse or neglect of a child or young person is identified, the practitioner is mandated to notify the relevant organisations and authorities.


It is a requirement that these terms, conditions and consents are signed before becoming a client of Happy Inside and agreement will be requested via a tick box during your online booking.

Further clarification or information can be sought by contacting Happy Inside on hi@happyinside.com.au