Terms & Conditions

Informed Consents

Wellbeing History

Upon booking the initial appointment, you will receive an appointment confirmation via email. This email provides a link to the WELLBEING HISTORY FORM which is requested to be completed and emailed to hi@happyinside.com.au no later than 24 hours prior to your initial appointment. This provides critical preparation time for the practitioner and ensures your appointment time is utilised efficiently.

Initial Consultation

During your initial consultation the practitioner will gather further information from you regarding your history and current circumstances. The practitioner will provide education on their style of psychotherapy and together, begin attending to your concerns.

Consultations

All consultations are 75 mins. Please ensure you put this time aside and arrive promptly in a relaxed state ready for your consultation whether it be in person or online. You will receive an email confirmation for each booked appointment and a reminder email 72 hours prior to your appointment time.

Happy Inside Program

If you are booking for the Happy Inside Gut Focused Therapy Program, it is recommended you book 6 consultations upfront or ahead of time to secure available times as availability cannot be guaranteed.

Cancellations, Reschedules and Missed Appointments

When you book an appointment, this time is held for you. 48 hours notice is to be provided when cancelling or rescheduling appointments. This allows other clients the opportunity to fill your appointment time. If you have booked online, you can use reschedule or cancel through your email confirmation so long as it is outside the 48 hours notice. You can also cancel or reschedule via phone, text or email. If the required notice is not given, a cancellation fee of 100% of your appointment cost will be charged. Payment will be requested prior to your next appointment.

Timezones for Online Consultations

All appointments are made and will transpire using the Australian Eastern Time Zone (UTC +10:00). If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). http://www.timeanddate.com/ Failure to ensure an accurate time zone conversion which results in a missed appointment will incur a cancellation fee.

Preparation for Online Consultations

Online consultations are delivered by both Skype and Zoom. Zoom does not require any set up on your behalf and can be accessed via a link sent to you from the practitioner just prior to your appointment. The practitioner will video call you at the time of your consultation.

It is your responsibility to:
>set up technology and ensure all appliances are charged and in working order;
>set up the applications required on your phone or computer to complete the consultation
>ensure you have a reliable and sufficient internet or phone connection or reception
>ensure any other technology related requirements (hardware or software) are available and in working order prior to the appointment
>set up a space that is relatively quiet and away from interruptions and disruptions.
>if possible, create a comfortable space that fully supports your body to rest back. EG in the clinic a recliner chair which reclines is provided to support your whole body and head to relax

Skype

Please set your privacy settings to ensure you are visible and easy to contact. Please add ‘Happy Inside’ or hi@happyinside.com.au to your Skype contacts and send a contact request to Happy Inside prior to your initial consultation.

IF THE PREPARATION REQUIREMENTS HAVE NOT BEEN MET PRIOR TO YOUR CONSULTATION, YOUR APPOINTMENT TIME WILL BE UTILISED TO MEET THEM, OR MAY BE FORFEITED.

Recordings and Content

All recordings and content via the Happy Inside iPhone app and website, and all recordings provided to you by the practitioner are the copyright property of Happy Inside. Copying or distribution of recordings and content is prohibited under The Australian Copyright Act.

Waiver

Happy Inside does not diagnose or prescribe for any condition, and psychotherapy and clinical hypnotherapy are not a replacement for medical treatment, psychiatric or emergency services. Results vary and guarantees on results cannot be made.

Confidentiality

Confidentiality regarding sessions will be honoured between the practitioner and the client.

Exceptions to Confidentiality

Respectful, non-specific communication will be made with the practitioner who referred you. 

If the client communicates to the practitioner either during the consultation, via phone, email or text that there is an imminent threat to their own or another persons life, the practitioner is mandated to notify the relevant organisations and authorities.

If a minor advises they have been physically or sexually abused, or if possible abuse or neglect of a child or young person is identified, the practitioner is mandated to notify the relevant organisations and authorities.

Consent

It is a requirement that these terms, conditions and consents are signed before becoming a client of Happy Inside and agreement will be requested via a tick box during your online booking.

Further clarification or information can be sought by contacting Happy Inside on hi@happyinside.com.au